Hotel Indigo Karuizawa

The hotel is very big!!! Everything is perfect, it looks like a hotel village with excellent design, the food and public bath here is also amazing, we have spent a really relaxing day!!!

The customer service was excellent!! The dinner we had was fantastic! Speechless!

Arrival and Welcome Upon our arrival at the hotel, the staff immediately greeted us and efficiently handled our luggage straight from the trunk. The lobby was notably spacious, featuring a modern yet warm ambiance. To our delight, we were welcomed with delicious drinks that were perfect for the snowy day. The staff were patient and thorough as they introduced us to the hotel's facilities, making us feel truly special. Dining Experience The dinner consisted of delightful Western cuisine, with every dish tasting superb. Despite not being fluent in English, our waiter was cheerful and made every effort to engage in conversation, enhancing our dining experience. A small note for future visits: the heating was a bit strong during our meal, making it slightly uncomfortable. Breakfast was a diverse buffet with numerous healthy options—so many that we couldn't try them all! Both meals were enjoyed by a window, providing us with beautiful views of the hotel surroundings. Room and Amenities Our room was a fusion of modern design and practicality, offering ample storage and bright spaces. It was impeccably clean, and the bed was extremely comfortable. We had a river view room; although the river was mostly obscured by snowy trees and had a low flow due to winter, the snowy landscape compensated beautifully. Public Onsen The hotel features a public onsen, which we unfortunately missed due to its early closing time and our own exhaustion. This was a slight disappointment as we were looking forward to experiencing it. Special Moments On our last day, when retrieving our car covered in snow, the staff offered to clear it for us. Opting to do it ourselves for the fun of the experience, the staff enthusiastically captured videos and photos, turning a simple moment into a cherished memory. We absolutely loved our stay at this hotel. The attention to detail, the proactive and friendly staff, and the overall quality of service made our visit unforgettable. I have already recommended this hotel to a friend visiting Karuizawa this summer, and we plan to return ourselves on our next trip. Rating: ★★★★★

The receptionist gives wrong information about restaurant last order time & breakfast last order time. Luckily we checked and double confirmed again with another staff. Their staff in general lack training and doesnt really understand basic English. Quite hard to communicate.

The hotel restaurant need reservations and reject walk-in. It is a bit disappointed we were not allowed to dine -in even there were many non-occupied seats.

Very clean, the onsen is very clean and tidy. The environment is quiet and nice! Staff are being so friendly

Very very new, nice and comfortable hotel with 5 stars. Private and peaceful environment. Nice bubble bath. Yummy breakfast. Well customer service. But only limited shuttle bus service. Total highly recommend. 

This hotel is simply great - with great design, good restaurant and the best hospitality. I truly enjoy my time here.

Great facilities and great service, one of the best hotels among the location